Subject: Ticket Assigned - Conversation with rihana akbar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 26 May 2021 14:59:31 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rihana akbar rihana akbar                    Bot:  Hi again! Bot:  Please enter your name Customer:  rihana akbar Bot:  Hi Rihana Akbar ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:44 PM, 26th May                   mayar                   Hi Rihana ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:45 PM, 26th May                     rihana akbar                    Hello           06:45 PM, 26th May                     rihana akbar                    I wanted to know as I got my refund coupon can I use that in the store instead of using it online ??           06:45 PM, 26th May                   mayar                   For sorry no , It should be used online only           06:48 PM, 26th May                   mayar                   Is there anything else i can help you with?            06:48 PM, 26th May                     rihana akbar                    Ohh           06:48 PM, 26th May                     rihana akbar                    I thought we could use that at store too           06:49 PM, 26th May                     rihana akbar                    So till what period will it be valid ?           06:49 PM, 26th May                   mayar                   You got it as a refund ?           06:52 PM, 26th May                     rihana akbar                    Yes           06:52 PM, 26th May                     rihana akbar                    I returned my order and they gave me my refund           06:53 PM, 26th May                   mayar                   It will valid for 6 months           06:56 PM, 26th May                   mayar                   Is there anything else i can help you with?            06:56 PM, 26th May                     rihana akbar                    Ok           06:56 PM, 26th May                     rihana akbar                    No thank you           06:56 PM, 26th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:59 PM, 26th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2627901