Subject: Ticket Assigned - Conversation with rasha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 26 May 2021 14:50:34 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rasha rasha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rasha Bot:  Hi Rasha ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0554048172            06:33 PM, 26th May                   mayar                   Hi Rasha, Good evening , Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:34 PM, 26th May                     rasha                    It’s been months and still my return is in progress and no one has come to pick it up           06:35 PM, 26th May                     rasha                    Worst service faced till date !           06:35 PM, 26th May                   mayar                   Could you please share your order number so that I can assist you further?           06:37 PM, 26th May                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           06:39 PM, 26th May                     rasha                    Yes           06:39 PM, 26th May                     rasha                    9646732801           06:39 PM, 26th May                     rasha                    Order no           06:39 PM, 26th May                     rasha                             06:39 PM, 26th May                     rasha                             06:40 PM, 26th May                     rasha                    Hello ?           06:41 PM, 26th May                     rasha                    Are we still connected ?           06:42 PM, 26th May                   mayar                   We are truly sorry to hear that a collection attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any collecton. However, you were not informed prior to the collection of your items. Please consider this a rare exception.   Please be assured to received a call from our  agent as we have now informed our courier team to contact you prior to the  collection of your items. The mobile number you provided is (+971503749960)   We would like to inform that our courier team always ensures that 3 collection attempts are made for an order on 3 different days.              06:42 PM, 26th May                   mayar                   Kindly share your contact number and address to confirm it with the shipping company           06:45 PM, 26th May                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           06:45 PM, 26th May                   mayar                   Hi Rasha, I have not received a response from you still, please confirm if we are still connected?           06:47 PM, 26th May                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:50 PM, 26th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2627860