Subject: Ticket Assigned - Conversation with rashed alsumaiti
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 26 May 2021 14:43:28 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rashed alsumaiti rashed alsumaiti                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rashed alsumaiti Bot:  Hi Rashed Alsumaiti ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by c
 ard - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096599290298            06:23 PM, 26th May                   mayar                   Hi Rashed,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:23 PM, 26t
 h May                     rashed alsumaiti                    Hi there           06:24 PM, 26th May                     rashed alsumaiti                             06:24 PM, 26th May                     rashed alsumaiti                    I asked for a refund of my item and it's been one month still money didn't go back to my credit card.           06:24 PM, 26th May                     rashed alsumaiti                    And this is my third time to talk to homecenter           06:25 PM, 26th May                     rashed alsumaiti                    This is so bad I already processed with them personal but no refund come. 8kd           06:25 PM, 26th May                     rashed alsumaiti                    Baby mat.           06:25 PM, 26th May                   mayar                   Could you please share your order number so that I can assist you further?           06:32 PM, 26th May                     rashed alsumaiti                    I sent u the picture check       
     06:33 PM, 26th May                     rashed alsumaiti                             06:33 PM, 26th May                     rashed alsumaiti                    8253282418           06:33 PM, 26th May                   mayar                   Thank you for sharing the order number with me           06:36 PM, 26th May                   mayar                   Could you please allow me 2 minutes to check your order details?           06:36 PM, 26th May                   mayar                   We would like to inform you that we have processed the refund of amount (8.92) on (4/25/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           06:38 PM, 26th May                   mayar                   Is there anything else i can help you with?           06:39 PM, 26th May                     rashed alsumaiti                    Yes but it's already may 26           06:39 PM, 26th May                     rashed alsumaiti 
                    So why it's taking to much time. It's already above 1 month. What is ur excuse. Why??           06:39 PM, 26th May                   mayar                   Kindly contact your bank and provide us with your bank statement so we will be able to investigate and assist you           06:40 PM, 26th May                   mayar                   Is there anything else i can help you with?           06:40 PM, 26th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:43 PM, 26th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2627813