Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 26 May 2021 14:34:15 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9773110046 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508542301            06:13 PM, 26th May                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:14 PM, 26th May                     hi                    hi           06:15 PM, 26th May                     hi                    my order number was 9773110046           06:15 PM, 26th May                     hi                    i received my order but i did not receive 1 polo t-shirt           06:16 PM, 26th May                   mayar                   Could you please allow me 2 minutes to check your order details?           06:17 PM, 26th May                     hi                    yes i checked           06:17 PM, 26th May                   mayar                   After checking your order, we found out that your order has been delivered completely, including (polo t-shirt).           06:19 PM, 26th May                   mayar                   Is there anything else i can help you with?            06:19 PM, 26th May                     hi                    no           06:20 PM, 26th May                     hi                             06:20 PM, 26th May                     hi                    please check red tshirt 36/- aed           06:21 PM, 26th May                     hi                    please let me know the status           06:22 PM, 26th May                     hi                             06:23 PM, 26th May                     hi                    u there??           06:24 PM, 26th May                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           06:28 PM, 26th May                   mayar                   Is there anything else i can help you with?            06:28 PM, 26th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:34 PM, 26th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2627771