Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 26 May 2021 10:58:51 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something? You can do it in 2 easy ways.  1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096566480597            02:45 PM, 26th May                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:45 PM, 26th May                     hi                    i placed one order through click n collect           02:46 PM, 26th May                     hi                    as i m not able to pickup the order           02:46 PM, 26th May                     hi                    i want to cancel it           02:46 PM, 26th May                     hi                    r u there           02:47 PM, 26th May                   mayar                   Kindly send your order number           02:47 PM, 26th May                     hi                    8260655850           02:48 PM, 26th May                   mayar                   .اسمحلي بدقيقتين حتى أتفحص بيانات الطلب           02:49 PM, 26th May                     hi                    pls send in english           02:49 PM, 26th May                     hi                    not able to understand           02:49 PM, 26th May                   mayar                   Could you please allow me 2 minutes to check your order details?           02:49 PM, 26th May                     hi                    sure           02:50 PM, 26th May                   mayar                   We can see the order has been placed on 12/5/2021 with the order number  8260655850  As per the status, the order is on its way to be available in  the    store for collection and will be available for collection for 14 days from the confirmation email received to collect.  The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-15 days.           02:52 PM, 26th May                   mayar                   Is there anything else i can help you with?            02:52 PM, 26th May                     hi                    but they already call today           02:53 PM, 26th May                     hi                    to tell customer care for cancellation           02:53 PM, 26th May                     hi                    thats why i told you           02:53 PM, 26th May                   mayar                   For sorry it can not be canceled           02:55 PM, 26th May                   mayar                   The order will be automatically cancelled if not collected within 14 days           02:55 PM, 26th May                   mayar                   Is there anything else i can help you with?            02:55 PM, 26th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:58 PM, 26th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2626642