Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 26 May 2021 10:13:43 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9663422617 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:03 PM, 26th May                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:04 PM, 26th May                     hello                    Hi           02:04 PM, 26th May                     hello                    9663422617           02:04 PM, 26th May                     hello                    This order is still not processed around 5 days           02:04 PM, 26th May                     hello                    Is it ready for click and collect?           02:04 PM, 26th May                   mayar                   No it is not ready           02:05 PM, 26th May                   mayar                   Kindly contact your bank to transfer the amount           02:05 PM, 26th May                     hello                    Which amount?           02:05 PM, 26th May                     hello                    2 items were there.. 1 is cancelled and i got refund           02:06 PM, 26th May                     hello                    2nd is already deducted           02:06 PM, 26th May                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           02:07 PM, 26th May                   mayar                   Sorry for the wrong replay           02:07 PM, 26th May                     hello                    Ok so what should be done now           02:07 PM, 26th May                   mayar                   We will contact our team to deliver it asap           02:10 PM, 26th May                   mayar                   then we will contact yiu           02:10 PM, 26th May                   mayar                   Is there anything else i can help you with?            02:10 PM, 26th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:13 PM, 26th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2626414