Subject: Ticket Assigned - Conversation with jawaad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 25 May 2021 13:02:20 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jawaad jawaad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jawaad Bot:  Hi Jawaad ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:53 PM, 25th May                   mayar                   Hi Jawaad ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:54 PM, 25th May                     jawaad                    When IAM trying to return something they are not returning full amount? How to cancel the return request?           04:54 PM, 25th May                     jawaad                    6310638003 This is my order no           04:54 PM, 25th May                     jawaad                    I want to return worth of 160 SAR but in return they are showing only 120 SAR           04:56 PM, 25th May                   mayar                   I can cancel it for you           04:56 PM, 25th May                     jawaad                    Anyone see?           04:56 PM, 25th May                     jawaad                    Pls.cancel           04:56 PM, 25th May                   mayar                   We have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.  We thank you for your understanding and cooperation           04:56 PM, 25th May                     jawaad                    Cancel the return           04:57 PM, 25th May                   mayar                   We canceled it           04:58 PM, 25th May                   mayar                   Is there anything else i can help you with?            04:58 PM, 25th May                     jawaad                    Thanks           05:00 PM, 25th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2622570