Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 25 May 2021 12:48:58 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation kyoma                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  kyoma Bot:  Hi Kyoma ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9663936248 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  971557355957            04:40 PM, 25th May                   mayar                   Hi Kyoma ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:40 PM, 25th May                     kyoma                    Hi Mayar, i just needed to update my shipping address for an order i recently placed           04:41 PM, 25th May                     kyoma                    When I was selecting the area of my address, the scroll down section did not have the option of "Townsqaure" so i had to pick the nearest location which was Motor city, so i just wanted to see if you can correct that and make sure it reaches my address in Townsqaure please           04:44 PM, 25th May                   mayar                   Sure , If it is in the same city it can be updated           04:44 PM, 25th May                     kyoma                    Yes same city           04:45 PM, 25th May                   mayar                   Kindly send it           04:45 PM, 25th May                     kyoma                    Location: Townsquare, Al Qudra St, Zahra Breeze 4B-1, 607           04:46 PM, 25th May                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           04:47 PM, 25th May                   mayar                   Is there anything else i can help you with?            04:47 PM, 25th May                     kyoma                    Thanks           04:47 PM, 25th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:48 PM, 25th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2622505