Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 24 May 2021 13:46:17 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation lisa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  lisa Bot:  Hi Lisa ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9663600092 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0562060830            05:43 PM, 24th May                   mayar                   Hi Lisa ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:44 PM, 24th May                     lisa                    Hi mayar, the order status said delivered but i didnt get it?           05:44 PM, 24th May                   mayar                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           05:45 PM, 24th May                   mayar                   Is there anything else i can help you with?            05:45 PM, 24th May                     lisa                    Nope           05:45 PM, 24th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:46 PM, 24th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2618548