Subject: Ticket Assigned - Conversation with hafsa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 24 May 2021 13:42:18 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hafsa hafsa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hafsa Bot:  Hi Hafsa ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509956201            05:29 PM, 24th May                   mayar                   Hi Hafsa,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:29 PM, 24th May                     hafsa                    ok, thank you very much mayar           05:29 PM, 24th May                     hafsa                    My child opened her gift and found the toy was damaged.           05:30 PM, 24th May                     hafsa                    Just delivery received yesterday ... bought from online shopping           05:30 PM, 24th May                   mayar                   Kindly send your order number           05:30 PM, 24th May                     hafsa                    One of the toy "Coffee Maker Set" was damaged           05:30 PM, 24th May                     hafsa                    6309504269           05:31 PM, 24th May                   mayar                   Could you please allow me 2 minutes to check your order details?           05:31 PM, 24th May                     hafsa                    We tried new batteries several times but it is not working at all           05:31 PM, 24th May                     hafsa                    ok           05:31 PM, 24th May                     hafsa                    ?           05:33 PM, 24th May                   mayar                   We are truly sorry to hear that you wish to exchange the items due to that issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-1111027 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any Centrepoint store .   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store .  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           05:34 PM, 24th May                   mayar                   Is there anything else i can help you with?            05:34 PM, 24th May                     hafsa                    well I cannot visit your stores           05:35 PM, 24th May                     hafsa                    I ordered online and delivered at home           05:35 PM, 24th May                     hafsa                    please send your agent here to pick it back and give me new working piece           05:35 PM, 24th May                   mayar                   We can create a return request for you           05:35 PM, 24th May                     hafsa                    ok do whatever suits me please           05:36 PM, 24th May                     hafsa                    send me a link to start...           05:36 PM, 24th May                   mayar                   Which link           05:37 PM, 24th May                   mayar                   ?           05:37 PM, 24th May                     hafsa                    link to request a return           05:37 PM, 24th May                   mayar                   We have created a return request for you           05:37 PM, 24th May                     hafsa                    so what I should do now?           05:37 PM, 24th May                   mayar                   Our team will contact you in 3-5 days           05:37 PM, 24th May                     hafsa                    leave?           05:37 PM, 24th May                     hafsa                    give me a reference number for this please           05:38 PM, 24th May                   mayar                   ok           05:39 PM, 24th May                   mayar                   You can track using this number RP0524210003437           05:40 PM, 24th May                   mayar                   and this link https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FP09270001849&utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_SA_ar           05:41 PM, 24th May                   mayar                   Is there anything else i can help you with?            05:41 PM, 24th May                     hafsa                    GREAT           05:41 PM, 24th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:42 PM, 24th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2618523