Subject: Ticket Assigned - Conversation with zainab fatima
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 24 May 2021 13:29:58 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zainab fatima zainab fatima                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  zainab fatima Bot:  Hi Zainab Fatima ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96565032609            05:07 PM, 24th May                     zainab fatima                             05:08 PM, 24th May                   mayar                   Hi Zainab,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:08 PM, 24th May                     zainab fatima                    Hi           05:08 PM, 24th May                     zainab fatima                    Please check the screenshot           05:09 PM, 24th May                     zainab fatima                    I just placed an irder..it was cancelled but amount is deducted from my card           05:09 PM, 24th May                     zainab fatima                    Order*           05:09 PM, 24th May                     zainab fatima                    Waiting for your reply           05:11 PM, 24th May                     zainab fatima                    Sorry, Order 8263817661 was not processed successfully. Please try again or use Cash on Delivery at https://maxfashion.app.link/Bq1AnyXjwgb           05:13 PM, 24th May                     zainab fatima                    R u there?           05:14 PM, 24th May                     zainab fatima                             05:18 PM, 24th May                     zainab fatima                    /startOver           05:20 PM, 24th May                     zainab fatima                    Hello           05:20 PM, 24th May                   mayar                   Could you please allow me 2 minutes to check your order details?           05:24 PM, 24th May                   mayar                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           05:27 PM, 24th May                   mayar                   Is there anything else i can help you with?            05:27 PM, 24th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:29 PM, 24th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2618469