Subject: Ticket Assigned - Conversation with fahad ahmed sabri
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 24 May 2021 12:26:08 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fahad ahmed sabri fahad ahmed sabri                    Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  fahad ahmed sabri Bot:  Hi Fahad Ahmed Sabri ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Fahad , Good evening  , Thank you for contacting us. My name is Fatma,i will be happy to help you. Customer:  6295526519 this is my order num... There is no option of refund.. Kindly make it from ur side for shoes Customer:  I went to the centerpoint outlet but they didn't refund Agent:  Thank you for sharing the order number with me Agent:  Could you please allow me 2 minutes to check your order details? Customer:  Yes plz Agent:  The return request has been created Customer:  Thank u so much Agent:  please note the courier partner may take up to 3 - 5 business days to arrange the collection. They will contact you on your contact number when arranging the collection Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  fahad ahmed sabri Bot:  Hi Fahad Ahmed Sabri ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:58 PM, 24th May                   mayar                   Hi Fahad ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:59 PM, 24th May                   mayar                   Kindly send your order number           04:00 PM, 24th May                     fahad ahmed sabri                    Hi.. Actually I ordered one abaya now can u make sure that they send same abaya           04:01 PM, 24th May                     fahad ahmed sabri                    6311039906           04:02 PM, 24th May                   mayar                   Could you please allow me 2 minutes to check your order details?           04:04 PM, 24th May                     fahad ahmed sabri                    Actually I ordered this green abaya  thrice but received wrong abaya           04:04 PM, 24th May                     fahad ahmed sabri                    Thats why can u make sure that they send me same abaya           04:06 PM, 24th May                     fahad ahmed sabri                    If they dont have why its showing on page           04:06 PM, 24th May                   mayar                   Kindly send me photo of the abaya you want to receive           04:09 PM, 24th May                     fahad ahmed sabri                             04:10 PM, 24th May                     fahad ahmed sabri                    If u want I can give u my 3 orders num with same abaya and I received wrong one and then I return           04:13 PM, 24th May                   mayar                   Yes , Your order includes this item           04:16 PM, 24th May                   mayar                   Our team will contact you to deliver it asap           04:16 PM, 24th May                   mayar                   Is there anything else i can help you with?            04:16 PM, 24th May                     fahad ahmed sabri                    Did u resolve my issue?           04:17 PM, 24th May                   mayar                   Kindly contact us after getting your order           04:21 PM, 24th May                   mayar                   Is there anything else i can help you with?            04:21 PM, 24th May                     fahad ahmed sabri                    Its mean I vill get wrong order again           04:21 PM, 24th May                   mayar                   We  are not allowed to open the orders but if you received a wrong item we wil raise a new escalation for you           04:23 PM, 24th May                   mayar                   Is there anything else i can help you with?            04:23 PM, 24th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:25 PM, 24th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2618147