Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 24 May 2021 12:09:24 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7463570483 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097335378678            03:59 PM, 24th May                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:00 PM, 24th May                     hi                    Hi           04:00 PM, 24th May                     hi                    Can i please know why my one of the order/item is canceled??           04:00 PM, 24th May                     hi                    And also the refund amount is less than what i actually paid through my credit card??           04:01 PM, 24th May                   mayar                   Could you please allow me 2 minutes to check your order details?           04:01 PM, 24th May                     hi                    Sure           04:01 PM, 24th May                   mayar                   We have checked and this product  Juniors Electric Breast Pump is out of stock.   We always do quality check on our product to check if the product is in perfect condition to provide it to customer. This particular product is not in salable condition and that is why it shows out of stock while checking out. ​ Please accept our apology as ​you were not able to purchase this item ​even when you received a notification that this item is in stock. ​ We have forwarded this issue to our team and we will resolve this issue.           04:02 PM, 24th May                   mayar                   We have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.           04:02 PM, 24th May                   mayar                   Is there anything else i can help you with?            04:02 PM, 24th May                     hi                    Thank you, so the other 3 items will be delivered on delivery date right??           04:03 PM, 24th May                     hi                    And also the refund amount will be the same of item cost??           04:03 PM, 24th May                   mayar                   Yes , 3 item will be delivered           04:05 PM, 24th May                   mayar                   Amount of the voucher will be deducted but the rest of your amount will be transferred back to you           04:06 PM, 24th May                   mayar                   Is there anything else i can help you with?            04:06 PM, 24th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:09 PM, 24th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2618051