Subject: Ticket Assigned - Conversation with cheryl
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 23 May 2021 13:20:59 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with cheryl cheryl                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  cheryl Bot:  Hi Cheryl ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card iss
 uer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508932927            05:06 PM, 23rd May                   mayar                   Hi Chery ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:06 PM, 23rd May                     cheryl                    Hi Mayar, good afternoon.  Could U please tell me why my order was cancelled?9663538243           05:08 PM, 23rd May                 
     cheryl                    Hey there... waiting for a response please.           05:10 PM, 23rd May                   mayar                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           05:13 PM, 23rd May                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           05:16 PM, 23rd May                   mayar                   Hi Cheryl, I have not received a response from you still, please confirm if we are still connected?           05:18 PM, 23rd May                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.         
   05:20 PM, 23rd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2613867