Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 23 May 2021 12:24:11 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9662939134 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506244560            04:11 PM, 23rd May                     hi                    okay           04:12 PM, 23rd May                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:12 PM, 23rd May                     hi                    hi thank you!           04:12 PM, 23rd May                   mayar                   The order takes 2-3 days to be delivered           04:13 PM, 23rd May                   mayar                   Our team will contact you once it is ready           04:13 PM, 23rd May                   mayar                   Is there anything else i can help you with?            04:14 PM, 23rd May                     hi                    i had placed an order on friday and recieved a message yesterday saying that they were unable to deliver my item and will re attempt ect.. however i had recieved no contact what so ever and they didnt even ring my door bell           04:14 PM, 23rd May                     hi                    so im confused as to how my delivery was unsucce           04:14 PM, 23rd May                     hi                    unsuccessful *           04:14 PM, 23rd May                     hi                    and if there is any way to contact a courier as my tracking system does not even show the proccess of my delivery           04:15 PM, 23rd May                     hi                    and the status of it now           04:15 PM, 23rd May                     hi                    any help would be appreciated           04:15 PM, 23rd May                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971506244560)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           04:18 PM, 23rd May                   mayar                   Kindly share your address and contact number with us to confirm it with the shipping company           04:19 PM, 23rd May                     hi                    do you know roughly when the second delivery will take place           04:19 PM, 23rd May                     hi                    okay thank you perfect !           04:19 PM, 23rd May                     hi                    just so i can have a rough idea of when to expect  my order now           04:19 PM, 23rd May                   mayar                   Kindly share your address and contact number with us to confirm it with the shipping company then we will contact our team first to be able to tell you when it will be delivered           04:21 PM, 23rd May                     hi                    okay thank you , address : meadows 7 street 2 villa 19           04:22 PM, 23rd May                     hi                    contact number 0506244560 or  0555526174 as standby           04:22 PM, 23rd May                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           04:23 PM, 23rd May                   mayar                   Is there anything else i can help you with?            04:23 PM, 23rd May                     hi                    thank you so much for all your help :)           04:23 PM, 23rd May                     hi                    thats all thank you!           04:23 PM, 23rd May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:23 PM, 23rd May                     hi                    you too:)           04:23 PM, 23rd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2613586