Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 23 May 2021 11:56:23 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9663160618 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:50 PM, 23rd May                     hi                    ok           03:51 PM, 23rd May                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:51 PM, 23rd May                     hi                    hi .good afternoon           03:51 PM, 23rd May                     hi                    mohamed with you           03:51 PM, 23rd May                     hi                    now l recieved my order           03:51 PM, 23rd May                     hi                    and  l paied by mastercard bud didnot have my 10% sale           03:52 PM, 23rd May                     hi                    talked to someone else yesterday but nothing happened           03:53 PM, 23rd May                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           03:54 PM, 23rd May                   mayar                   Is there anything else i can help you with?            03:54 PM, 23rd May                     hi                    ok           03:54 PM, 23rd May                     hi                    no thank you           03:54 PM, 23rd May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:56 PM, 23rd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2613441