Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 23 May 2021 11:55:09 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation divya                    Bot:  Hi again! Bot:  Please enter your name Customer:  divya Bot:  Hi Divya ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4563273356 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:47 PM, 23rd May                   mayar                   Hi Divya ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:48 PM, 23rd May                     divya                    My order is seen out for delivery, but havent received the product yer           03:48 PM, 23rd May                     divya                    Yet           03:48 PM, 23rd May                     divya                    I gave my office address and now am about to leave my office           03:48 PM, 23rd May                     divya                    Kindly do let me know the status           03:49 PM, 23rd May                   mayar                   It is out for delivery           03:49 PM, 23rd May                     divya                    Its my office address           03:50 PM, 23rd May                   mayar                   Our team will contact you on this number +97477188551           03:50 PM, 23rd May                   mayar                   Is there anything else i can help you with?            03:50 PM, 23rd May                     divya                    And am about to leave for the day..           03:50 PM, 23rd May                     divya                    Can you let me know at approximately what time do you deliver in offc address           03:51 PM, 23rd May                   mayar                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           03:52 PM, 23rd May                   mayar                   Is there anything else i can help you with?            03:52 PM, 23rd May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:54 PM, 23rd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2613436