Subject: Ticket Assigned - Conversation with jamila
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 23 May 2021 11:45:26 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jamila jamila                    Bot:  Hi again! Bot:  Please enter your name Customer:  jamila Bot:  Hi Jamila ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  hello Agent:  Hi,Good Afternoon, Thank you for contacting us. My name is Fahim, I will be happy to assist you. Customer:  hello Customer:  i order from max Customer:  call came to me that order is cancel Customer:  but it’s showing order is placed Customer:  so what should i do Customer:  should i reorder Customer:  ?? Agent:  Could you please share your order number so that I can assist you further? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  jamila Bot:  Hi Jamila ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8261507176 Bot:   Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  hello Customer:  ? Customer:  8261507176 my order number when i will collect these Customer:  in how many days Customer:  kii Agent:  Hi,Good Afternoon, Thank you for contacting us. My name is Fahim, I will be happy to assist you. Agent:  hold on for a moment please so I can check the details Agent:  As I can check the order was placed on 16/5/2021 Agent:  it will be ready for pickup within 3-5 days Agent:  Is there anything else I can assist you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  where is my order Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  jamila Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  8261057176 my order number Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  jamila Bot:  Hi Jamila ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8261507176 Bot:   Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  8261507176. my order number Customer:  when it get ready Customer:  when i can collect Agent:  Hi(  Jamila), Thank you for contacting us. How may I help you? Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  We see that you have placed your order on May 16, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 3 working days. You’ll receive an SMS and an email when your order is ready for collection. Agent:  Is there anything else i can help you with ? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  jamila Bot:  Hi Jamila ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8261507176 Bot:   Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  8261507176 is my order number Customer:  when it get ready Customer:  i really want it Customer:  i order before 4 days Customer:  normally in 3days its get ready to collect Customer:  ?? Agent:  Hey, Thank you for contacting us. My name is Kabir , I will be happy to assist you. Customer:  hello Customer:  ? Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  We are facing  some techical issues right now. Kindly  contact us later. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  jamila Bot:  Hi Jamila ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8261507176 Bot:   Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  8261507176  my order number when it get ready Customer:  i order before 4 days Customer:  usually it get ready in 3 days Agent:  Hi Jamila, Thank you for contacting us. This's Mohamed . I will be happy to help you. Agent:  معذرة. نحن نواجه مشكلة فنية في النظام . كم يمكنكم التواصل بنا لاحقا لنتمكن من خدمتكم على أكمل وجه Agent:  Sorry. We are facing a technical problem in the system. How you can contact us later to be able to serve you to the fullest Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  jamila Bot:  Hi Jamila ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8261507176 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  8261507176  my order number Customer:  when it get ready Agent:  Hi jamila , Good Morning, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you. Customer:  i order before 4days Agent:  We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you. Customer:  ok Agent:  We sincerely apologize for any inconvenience caused to you however, the store pick-up time frame is 2-3 business days as mentioned in the Shipping policy. We can try contacting the store and ask them to contact you asap to arrange collection with you Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Agent:  Is there anything else I can help you with? Customer:  no Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  jamila Bot:  Hi Jamila ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8261507176 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  8261507176 my order number Customer:  when it get ready Customer:  its 4 days now Customer:  i want these Agent:  Hi Thank you for contacting us. This's Mazen  We would be happy to help you. Agent:  We request you to please allow us some time to check your details and back to you, stay with us Agent:  We have checked and it appears that order already shipped to the store. Please note the delivery time frame is 2-3 business days. Agent:  Hi, I'm not getting a response from you. Are you still connected? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  jamila Bot:  Hi Jamila ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8261507176 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  8261507176 my order number Customer:  when it will get ready Customer:  i order before 4days Customer:  why it didn’t came Customer:  whats the problem Agent:  Hi Jamila, Thank you for contacting us. This's Mohamed . I will be happy to help you. Agent:  please note that click and collect orders take from 4-5 days to be ready for collection. Agent:  Do you have any other questions I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  ?? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  8261507176 Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  jamila Bot:  Hi Jamila ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8261507176 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  8261507176 Customer:  my order number Customer:  where is my order Customer:  i order before 3 Customer:  i order before 4days Customer:  plz let me know Agent:  We request you to please allow us some time to be verified, stay with us Agent:  would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 3-6 working days. You’ll receive an SMS and an email when your order is ready for collection. Agent:  Do you have any other inquiries? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  jamila Bot:  Hi Jamila ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8261507176 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  8261507176 my order number Customer:  plz can u tell me when it get ready Customer:  because i order before 5 days Agent:  Hi, Thank you for contacting us. My name is badri , I will be happy to assist you. Customer:  hello Customer:  ? Agent:  Thank you for waiting for us! We do apologize about the wait time. We are available to assist you. Agent:  this is your contact  number 96560723020 Customer:  plz contact me on 60723020 Customer:  ys Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Agent:  Is there anything else I can assist you with today? Customer:  but when Customer:  i’m waiting Customer:  my all order came only these one not came Agent:  شس سخخى شس حخسسهﻻمث Customer:  i will all my order today Agent:  as soon as possible Customer:  if these one not come i will cancel my order Customer:  i’m going to store within 1hour Agent:  we will do our best to deliver Customer:  lets see Agent:  Is there anything else I can assist you with today? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  het Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  jamila Bot:  Hi Jamila ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8261507176 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  8261507176 my order number Customer:  i go Customer:  i got msg that your order is ready Customer:  from where i have to collect center point or max Customer:  plz let me know Agent:  Hi,Good Evening, Thank you for contacting us. My name is Fahim, I will be happy to assist you. Customer:  ys plz Agent:  Hold on for a moment please so I can check the details Agent:  your order is from Max Agent:  you have to collect from Max store that you have chosen for Agent:  Salem Al Mubarak Street Beside Freej Sweileh restaurant Salmiya Agent:  this is the store you have selected Agent:  Is there anything else I can assist you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  jamila Bot:  Hi Jamila ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8263524148 Bot:   Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:37 PM, 23rd May                     jamila                    ok           03:38 PM, 23rd May                   mayar                   Hi Jamila ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:38 PM, 23rd May                     jamila                    8263524148           03:38 PM, 23rd May                     jamila                    my order number           03:38 PM, 23rd May                     jamila                    i reorder the item           03:39 PM, 23rd May                     jamila                    bcoz i order last night but i cancelled today morning i don’t know why           03:39 PM, 23rd May                     jamila                    these time it will come or cancel again           03:39 PM, 23rd May                   mayar                   Could you please allow me 2 minutes to check your order details?           03:39 PM, 23rd May                     jamila                    after i order it showing now out of stock           03:40 PM, 23rd May                     jamila                    ?           03:43 PM, 23rd May                   mayar                   This order was placed successfully           03:44 PM, 23rd May                     jamila                    thanks           03:44 PM, 23rd May                   mayar                   It was not cancelled           03:44 PM, 23rd May                   mayar                   Is there anything else i can help you with?            03:44 PM, 23rd May                     jamila                    no thanks           03:44 PM, 23rd May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:45 PM, 23rd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2613390