Subject: Ticket Assigned - Conversation with clarissa joy
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 23 May 2021 11:22:13 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with clarissa joy clarissa joy                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  clarissa joy Bot:  Hi Clarissa Joy ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9663504393 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971585815009            03:19 PM, 23rd May                   mayar                   Hi Clarissa,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:19 PM, 23rd May                     clarissa joy                    Please check my order status           03:19 PM, 23rd May                     clarissa joy                    I received a message that it was not processed           03:20 PM, 23rd May                   mayar                   Could you please allow me 2 minutes to check your order details?           03:20 PM, 23rd May                     clarissa joy                    But in the app it is still on process           03:20 PM, 23rd May                     clarissa joy                    Sorry, Order 9663504393 was not processed successfully. Please try again or use Cash on Delivery at https://maxfashion.app.link/dkPhngyxugb           03:21 PM, 23rd May                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9663504393) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9663497592).  The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           03:21 PM, 23rd May                   mayar                   Is there anything else i can help you with?            03:21 PM, 23rd May                     clarissa joy                    Ok thank you           03:21 PM, 23rd May                     clarissa joy                    Nothing else           03:21 PM, 23rd May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:21 PM, 23rd May                     clarissa joy                    Bye           03:21 PM, 23rd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2613259