Subject: Ticket Assigned - Conversation with wafaa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 23 May 2021 10:38:48 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with wafaa wafaa                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  wafaa Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Wafaa ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:18 PM, 23rd May                   mayar                   Hi Wafaa,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:19 PM, 23rd May                     wafaa                    I made an order online with pick up point collection ,, if i want to return it online ,,, there os any fees will be apllied ??           02:19 PM, 23rd May                   mayar                   No , no fees will be applied           02:21 PM, 23rd May                   mayar                   Is there anything else i can help you with?            02:21 PM, 23rd May                     wafaa                    When the money refunded to my credit           02:21 PM, 23rd May                     wafaa                    If i want the money to be refunded to my credit , not to my visa what should  i do           02:22 PM, 23rd May                   mayar                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to you           02:22 PM, 23rd May                   mayar                   Kindly send your order number           02:23 PM, 23rd May                     wafaa                    If i return it to store ? It will be refunded immediately,, right ?           02:23 PM, 23rd May                   mayar                   Kindly send your order number to make me able to check           02:25 PM, 23rd May                     wafaa                    I don't  want to return  it now ,, I'm just asking for knowing the details to see what will i do           02:26 PM, 23rd May                     wafaa                    I'll provide you with number but don't make return request           02:26 PM, 23rd May                     wafaa                    Ok ?           02:26 PM, 23rd May                     wafaa                    I'm not decide to return it yet ,, i'm just knowing the details to decide what i will do later           02:27 PM, 23rd May                     wafaa                    You got me ??           02:27 PM, 23rd May                   mayar                   I see but i have to check to be able to provide you with all details           02:30 PM, 23rd May                     wafaa                    9662981688           02:30 PM, 23rd May                     wafaa                    Here u r           02:30 PM, 23rd May                   mayar                   Could you please allow me 2 minutes to check your order details?           02:32 PM, 23rd May                     wafaa                    Ok           02:32 PM, 23rd May                   mayar                   The refund of this order will be returned back to your bank account           02:34 PM, 23rd May                     wafaa                    Why not to my credit           02:35 PM, 23rd May                   mayar                   For sorry the amount can not be transferred to your credit           02:35 PM, 23rd May                     wafaa                    Ok thank you           02:35 PM, 23rd May                   mayar                   The amount was deducted from your bank account card that is why it will be returned back to your bank account           02:36 PM, 23rd May                   mayar                   Is there anything else i can help you with?            02:36 PM, 23rd May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:38 PM, 23rd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2613062