Subject: Ticket Assigned - Conversation with i receive wrong toy
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 23 May 2021 10:30:29 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with i receive wrong toy i receive wrong toy                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  i receive wrong toy Bot:  Hi I Receive Wrong Toy ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something? You can do it in 2 easy ways.  1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  009666979986            02:23 PM, 23rd May                     i receive wrong toy                    0096566979986           02:23 PM, 23rd May                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:23 PM, 23rd May                     i receive wrong toy                    I received wrong toy           02:23 PM, 23rd May                   mayar                   We are truly sorry to hear that you wish to exchange the items due to that wrong item issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 18-00-871 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any Babyshop store.  Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Babyshop store. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.  Babyshop store.           02:27 PM, 23rd May                   mayar                   Is there anything else i can help you with?            02:27 PM, 23rd May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:30 PM, 23rd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2613007