Subject: Ticket Assigned - Conversation with tanya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 23 May 2021 10:16:10 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with tanya tanya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  tanya Bot:  Hi Tanya ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7463482774 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +91-9922245850            02:02 PM, 23rd May                   mayar                   Hi Tanya,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:02 PM, 23rd May                     tanya                    7463482774           02:03 PM, 23rd May                     tanya                    Order no.           02:03 PM, 23rd May                     tanya                    Payment is deducted           02:03 PM, 23rd May                     tanya                    I received a message  that the order is not processed           02:04 PM, 23rd May                     tanya                    Address           02:04 PM, 23rd May                     tanya                    Tanya Mahajan           02:04 PM, 23rd May                     tanya                    +973-34031282           02:05 PM, 23rd May                     tanya                    Flat 11, Building 3722, Road 7554, Block 575 Budaiya,, Janabiyah Bahrain           02:06 PM, 23rd May                   mayar                   Could you please allow me 2 minutes to check your order details?           02:06 PM, 23rd May                     tanya                    Yes please           02:07 PM, 23rd May                     tanya                    7463490407 this is the final order no.           02:09 PM, 23rd May                   mayar                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           02:09 PM, 23rd May                   mayar                   Is there anything else i can help you with?            02:09 PM, 23rd May                     tanya                    7463490407           02:09 PM, 23rd May                     tanya                    Kindly check this           02:10 PM, 23rd May                     tanya                    Expected delivery on 25th May           02:10 PM, 23rd May                     tanya                    Kindly check for above order no.           02:10 PM, 23rd May                     tanya                    Kindly check 74463490407           02:12 PM, 23rd May                     tanya                    Order no.           02:12 PM, 23rd May                   mayar                   7463490407 This order was placed successfully but the amount takes time to be transferred           02:13 PM, 23rd May                   mayar                   Our team will contact you once the order is confirmed           02:14 PM, 23rd May                   mayar                   Is there anything else i can help you with?            02:14 PM, 23rd May                     tanya                    Its confirmed right?           02:14 PM, 23rd May                     tanya                    No thank you very much           02:14 PM, 23rd May                   mayar                   Yes , it was placed successfully           02:15 PM, 23rd May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:15 PM, 23rd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2612928