Subject: Ticket Assigned - Conversation with moustafa elboghdadi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 22 May 2021 16:36:37 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with moustafa elboghdadi moustafa elboghdadi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  moustafa elboghdadi Bot:  Hi Moustafa Elboghdadi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +973340080            08:24 PM, 22nd May                     moustafa elboghdadi                    Ok           08:24 PM, 22nd May                   mayar                   Hi Moustafa  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:24 PM, 22nd May                     moustafa elboghdadi                    Hi           08:25 PM, 22nd May                   mayar                   Kindly send your order number           08:26 PM, 22nd May                     moustafa elboghdadi                    I made online order yesterday and I received an email now that one item had been canceled so, I want to know why as it is available and there 2 Qty in stock           08:27 PM, 22nd May                     moustafa elboghdadi                             08:28 PM, 22nd May                     moustafa elboghdadi                    Order Number 7463028142           08:29 PM, 22nd May                   mayar                   We have checked and this product  is out of stock.  We always do quality check on our product to check if the product is in perfect condition to provide it to customer. This particular product is not in salable condition and that is why it shows out of stock while checking out. ​ Please accept our apology as ​you were not able to purchase this item ​even when you received a notification that this item is in stock. ​ We have forwarded this issue to our team and we will resolve this issue. ​           08:33 PM, 22nd May                   mayar                   Is there anything else i can help you with?            08:33 PM, 22nd May                     moustafa elboghdadi                    Thanks           08:34 PM, 22nd May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:36 PM, 22nd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2610245