Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 22 May 2021 15:29:39 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8263218040 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96550425732            07:09 PM, 22nd May                     hi                    Plz           07:09 PM, 22nd May                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:09 PM, 22nd May                     hi                    Hi today i order from online and i pay by kent they cut my money already after send me message my order was not succeful           07:11 PM, 22nd May                     hi                    Why           07:11 PM, 22nd May                     hi                             07:11 PM, 22nd May                     hi                    See           07:11 PM, 22nd May                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8263206914) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8263218040).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.            07:12 PM, 22nd May                   mayar                   Is there anything else i can help you with?            07:12 PM, 22nd May                     hi                    So now my order is successful or no ?           07:13 PM, 22nd May                     hi                    I will take from store not deluvery           07:13 PM, 22nd May                     hi                    And what about my payment           07:14 PM, 22nd May                   mayar                   Yes, it will take 2-3 days to be delivered           07:14 PM, 22nd May                   mayar                   Is there anything else i can help you with?            07:14 PM, 22nd May                     hi                    No no delivery i choose to take from store           07:14 PM, 22nd May                     hi                    So its ok or no ? Wht about my payment i pay already from knet           07:15 PM, 22nd May                     hi                    ?           07:17 PM, 22nd May                   mayar                   Yes, it will take 2-3 days to be delivered at the store           07:26 PM, 22nd May                   mayar                   Our team will contact you once it is ready           07:27 PM, 22nd May                   mayar                   Is there anything else i can help you with?            07:27 PM, 22nd May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:29 PM, 22nd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2610008