Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 22 May 2021 14:24:08 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Customer:  Hello? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  63101064068 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:15 PM, 22nd May                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:15 PM, 22nd May                     hello                    Hello           06:17 PM, 22nd May                     hello                    Hello?           06:17 PM, 22nd May                   mayar                   Kindly send your order number           06:17 PM, 22nd May                   mayar                   63101064068 this one is not right           06:18 PM, 22nd May                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           06:18 PM, 22nd May                     hello                    6310106068           06:19 PM, 22nd May                     hello                    Sorry           06:19 PM, 22nd May                     hello                    6310104068           06:19 PM, 22nd May                   mayar                   The order will take 2-3 working days to be delivered           06:20 PM, 22nd May                   mayar                   Is there anything else i can help you with?            06:20 PM, 22nd May                     hello                    the driver contacted me today           06:21 PM, 22nd May                     hello                    to deliver my shipment           06:21 PM, 22nd May                     hello                    But unfortunately I wasn’t home at that time, so I asked him to deliver if he can after an hour or 2           06:21 PM, 22nd May                   mayar                   As it is shown the order was shipped but it was not delivered           06:22 PM, 22nd May                     hello                    I keep on texting but no answer! He says he’ll give it later but when later?           06:22 PM, 22nd May                     hello                    He isn’t giving me a specific date or time           06:22 PM, 22nd May                     hello                    So I just want you to contact him or fix this issue           06:22 PM, 22nd May                     hello                    He is not answering me           06:23 PM, 22nd May                     hello                    I don’t mind tomorrow but I want a date           06:23 PM, 22nd May                   mayar                   We will contact you to know when will it be delivered           06:23 PM, 22nd May                     hello                    Ok           06:23 PM, 22nd May                   mayar                   Is there anything else i can help you with?            06:23 PM, 22nd May                     hello                    No thank you           06:23 PM, 22nd May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:23 PM, 22nd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2609764