Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 22 May 2021 12:22:41 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6310107349 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:07 PM, 22nd May                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:07 PM, 22nd May                     hi                    Payment deducted from my account and later received a message from Centre point that order couldn't process kindly choose home delivery which is also not working           04:08 PM, 22nd May                     hi                    What do I do now ??           04:08 PM, 22nd May                     hi                    ???           04:11 PM, 22nd May                     hi                    Hello der????           04:11 PM, 22nd May                   mayar                   Kindly send your order number           04:14 PM, 22nd May                     hi                    6310107349           04:15 PM, 22nd May                   mayar                   يرجى العلم أنه لم تتم معالجة طلبك رقم 6310107349 بنجاح. بسبب فشل الدفع من قبل البنك. وقد تكون وصلتك رسالة من البنك تعلمك بأنه قد تمت الموافقة على الدفع بنجاح، إلا أنه قد حصلت مشكلة خلال إكمال عملية الشراء. وفي حال أنه قد تم بالفعل الخصم من حسابكم ولم يتم إرجاع المبلع حتى الآن الرجاء التواصل مع البنك وتزويدنا برقم عملية الخصم لكي يتم خدمتكم على أكمل وجه.           04:20 PM, 22nd May                   mayar                   هل لديك أي إستفسار أخر؟           04:21 PM, 22nd May                   mayar                   كان من دواعي سروري مساعدتكم.            04:22 PM, 22nd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2609245