Subject: Ticket Assigned - Conversation with aya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 22 May 2021 10:59:50 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aya aya                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Aya ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your number Customer:  +96565720729            02:35 PM, 22nd May                   mayar                   Hi Aya ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:35 PM, 22nd May                     aya                    hi mayar           02:36 PM, 22nd May                     aya                    i make a return request for some items i bought online           02:36 PM, 22nd May                     aya                    can i cancel this request and go to return them at the store by myself?           02:37 PM, 22nd May                     aya                    or i have to wait till you send someone to take them           02:37 PM, 22nd May                   mayar                   Kindly send your order number           02:42 PM, 22nd May                     aya                    We received your return request for order 8261399718 Mickey Mouse Print Longline Ma... +2item(s). Our delivery partner will pick up your return in 2-5 days.           02:44 PM, 22nd May                   mayar                   Could you please allow me 2 minutes to check your order details?           02:44 PM, 22nd May                     aya                    ok           02:45 PM, 22nd May                   mayar                   You can return the item at the store           02:47 PM, 22nd May                   mayar                   Is there anything else i can help you with?            02:47 PM, 22nd May                     aya                    did you cancel the request?           02:49 PM, 22nd May                   mayar                   I can cancel it for you           02:51 PM, 22nd May                   mayar                   Do you want me to cancel it           02:51 PM, 22nd May                   mayar                   ?           02:52 PM, 22nd May                     aya                    yes because i want to return it at the store and buy something else           02:52 PM, 22nd May                   mayar                   The request  has been deleted .           02:55 PM, 22nd May                   mayar                   Is there anything else i can help you with?            02:55 PM, 22nd May                     aya                    thank you           02:56 PM, 22nd May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:59 PM, 22nd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2608801