Subject: Ticket Assigned - Conversation with cebel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 22 May 2021 10:53:15 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with cebel cebel                    Bot:  Hi again! Bot:  Please enter your name Customer:  cebel Bot:  Hi Cebel ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Qatar Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:25 PM, 22nd May                   mayar                   Hi Cebel,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:26 PM, 22nd May                     cebel                    Hi           02:26 PM, 22nd May                     cebel                    I request for return few days back           02:27 PM, 22nd May                     cebel                    Whenever the driver came to pickup the return i was not available as i was at work           02:27 PM, 22nd May                     cebel                    I have been talking to one of your agents from 2 days to send someone because I'm available now at the said location they are unable to arrange someone           02:28 PM, 22nd May                     cebel                    If you send someone again tomorrow I won't be available           02:28 PM, 22nd May                     cebel                    If this thing continues i will never be able to return the product           02:29 PM, 22nd May                     cebel                    And I'll have to just keep it even if I don't want it           02:29 PM, 22nd May                     cebel                    Can you arrange someone to pick it up today?           02:31 PM, 22nd May                     cebel                    Because you're not allowing me to change the location also           02:31 PM, 22nd May                   mayar                   Kindly send your order number           02:32 PM, 22nd May                   mayar                   For sorry your order can not be picked up today           02:34 PM, 22nd May                     cebel                    4561045508           02:34 PM, 22nd May                     cebel                    Anytime today is okay for me           02:34 PM, 22nd May                   mayar                   We can change the address for you under one condition the new address should be in the same city           02:35 PM, 22nd May                     cebel                    No it's not           02:35 PM, 22nd May                     cebel                    I live in Umm Slal Ali           02:36 PM, 22nd May                     cebel                    And i work in Doha           02:36 PM, 22nd May                   mayar                   For sorry we will not be able to change the address           02:40 PM, 22nd May                     cebel                    When will you be able to send someone?           02:41 PM, 22nd May                   mayar                   Can you ask any one of your family members to return the order           02:41 PM, 22nd May                     cebel                    My husband is also at work           02:41 PM, 22nd May                   mayar                   Can you leave the item with anyone who lives at the same building           02:46 PM, 22nd May                     cebel                    I will try           02:47 PM, 22nd May                     cebel                    Can you send someone tomorrow?           02:48 PM, 22nd May                   mayar                   We will contact our team to collect the item asap           02:50 PM, 22nd May                   mayar                   Is there anything else i can help you with?            02:50 PM, 22nd May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:52 PM, 22nd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2608770