Subject: Ticket Assigned - Conversation with abdur razzaq
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 22 May 2021 10:30:53 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abdur razzaq abdur razzaq                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abdur razzaq Bot:  Hi Abdur Razzaq ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0558591776            02:15 PM, 22nd May                   mayar                   Hi Abdur Razzaq ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:16 PM, 22nd May                     abdur razzaq                    Yes dear           02:16 PM, 22nd May                     abdur razzaq                    I want to know my return order status 46716198572           02:16 PM, 22nd May                     abdur razzaq                    It is taking long to get it refund kindly look in that matter           02:19 PM, 22nd May                   mayar                   Could you please allow me 2 minutes to check your order details?           02:19 PM, 22nd May                     abdur razzaq                    Allowed           02:19 PM, 22nd May                   mayar                   Kindly send your order number it should be started with (6)           02:19 PM, 22nd May                     abdur razzaq                    6306067727           02:21 PM, 22nd May                     abdur razzaq                    Is that ok           02:23 PM, 22nd May                   mayar                   Could you please allow me 2 minutes to check your order details?           02:26 PM, 22nd May                     abdur razzaq                    Hello Mr. Mayar are you here           02:28 PM, 22nd May                   mayar                   We would like to inform you that your product  will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to you           02:28 PM, 22nd May                   mayar                   Is there anything else i can help you with?            02:28 PM, 22nd May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:30 PM, 22nd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2608657