Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 22 May 2021 10:21:16 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9661264776 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0526897081            02:12 PM, 22nd May                     hi                    Sure           02:12 PM, 22nd May                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:12 PM, 22nd May                     hi                    My order is is this 9661264776 when i can collect my order           02:13 PM, 22nd May                     hi                    Id*           02:13 PM, 22nd May                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           02:13 PM, 22nd May                   mayar                   Is there anything else i can help you with?            02:13 PM, 22nd May                     hi                    Yes , how u are calculating the refund amount           02:14 PM, 22nd May                     hi                    Are u taking any charges?           02:14 PM, 22nd May                     hi                    U there?           02:16 PM, 22nd May                   mayar                   No , we do not take any charge           02:17 PM, 22nd May                   mayar                   Is there anything else i can help you with?            02:17 PM, 22nd May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:21 PM, 22nd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2608615