Subject: Ticket Assigned - Conversation with marwa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 22 May 2021 09:34:33 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with marwa marwa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  marwa Bot:  Hi Marwa ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555487085            01:22 PM, 22nd May                     marwa                    Ok           01:22 PM, 22nd May                   mayar                   Hi Marwa,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:22 PM, 22nd May                     marwa                    Hi           01:22 PM, 22nd May                     marwa                    I just received my order that I purchased yesterday           01:23 PM, 22nd May                     marwa                    The foundation powder received damaged and broken           01:23 PM, 22nd May                     marwa                    I would like to exchange it           01:23 PM, 22nd May                     marwa                             01:24 PM, 22nd May                     marwa                             01:24 PM, 22nd May                     marwa                             01:24 PM, 22nd May                     marwa                    What shall be done ?           01:26 PM, 22nd May                   mayar                   Kindly send your order number           01:28 PM, 22nd May                     marwa                    Ok           01:29 PM, 22nd May                     marwa                    We’ve shipped your order 9662903997 with AWB FP052221000347.           01:29 PM, 22nd May                   mayar                   We sincerely apologize for any inconvenience caused, We have created a return request for you our team will contact you in 3-5 days to collect the item           01:32 PM, 22nd May                   mayar                   Is there anything else i can help you with?            01:33 PM, 22nd May                     marwa                    No thank u           01:33 PM, 22nd May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:34 PM, 22nd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2608429