Subject: Ticket Assigned - Conversation with ilyas patel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 14 May 2021 15:45:25 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ilyas patel ilyas patel                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ilyas patel Bot:  Hi Ilyas Patel ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6307538915 Bot:    Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0560498793 Bot:  Please wait while we transfer you to an agent Agent:  Hey, Thank you for contacting us. My name is Kabir , I will be happy to assist you. Customer:  Hello kabir Agent:  Please confirm if you are contacting regarding the following order number: 6307538915 Customer:  I have placed the order, but can you please make sure the order will be ready by today Agent:  I would like to inform you that your order (6307538915) is placed successfully on 12-May-2021. Please note the shipping time frame is 2-3 business days. And you will be informed once your order is ready for collection.- Customer:  It is for Eid occasion Customer:  It don't need to be delivered Customer:  I will pickup from the branch Customer:  Can I pick up after 10-12 hours from now? Customer:  Are you there? Agent:  we will contact as soon as you order is ready for collection Agent:  Is there anything else I can help you with today? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  ilyas patel Bot:  Hi Ilyas Patel ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6307538915 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:34 PM, 14th May                   mayar                   Hi Ilyas,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:34 PM, 14th May                     ilyas patel                    Hello mayar           07:35 PM, 14th May                     ilyas patel                    Where is my order           07:35 PM, 14th May                     ilyas patel                    6307538915           07:35 PM, 14th May                     ilyas patel                    Are you there?           07:36 PM, 14th May                     ilyas patel                    I have placed the order before 60 hours, still it is showing as under process           07:37 PM, 14th May                   mayar                   Could you please allow me 2 minutes to check your order details?           07:41 PM, 14th May                   mayar                   It takes 3-5 days to be delivered           07:42 PM, 14th May                   mayar                   It takes 3-5 working days to be delivered           07:43 PM, 14th May                   mayar                   Our team will contact you once it is ready           07:43 PM, 14th May                   mayar                   Is there anything else i can help you with?            07:43 PM, 14th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:45 PM, 14th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2579682