Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 14 May 2021 15:24:56 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hashmath unnisa                    Customer:  K Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hashmath Unnisa ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9660207054 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:18 PM, 14th May                     hashmath unnisa                    I was not able to chat with your agent mayar...pls connect me with him if possible           07:19 PM, 14th May                   mayar                   Hi Hashmath ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:19 PM, 14th May                     hashmath unnisa                    My order was supposed to be delivered on 12..but no response           07:20 PM, 14th May                     hashmath unnisa                    Hi mayar           07:20 PM, 14th May                     hashmath unnisa                    U say ther was a delivery attempt..but no..there is no call or deluver attempt from your side           07:20 PM, 14th May                     hashmath unnisa                    Hi, we missed you! We were unable to deliver your item on 2021-05-12 19:57:49 . We will re-attempt the delivery.           07:21 PM, 14th May                     hashmath unnisa                    This was the last msg received from max           07:21 PM, 14th May                   mayar                   Kindly share your contact number with me to check it           07:21 PM, 14th May                     hashmath unnisa                    0564939379           07:22 PM, 14th May                   mayar                    We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.            07:22 PM, 14th May                   mayar                   Is there anything else i can help you with?            07:22 PM, 14th May                     hashmath unnisa                    K           07:23 PM, 14th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:23 PM, 14th May                     hashmath unnisa                    Pls stay connected           07:23 PM, 14th May                     hashmath unnisa                    As u said to me in the earlier msgs that a deliver was attempted           07:23 PM, 14th May                     hashmath unnisa                    Pls clear it to me..was there a delivery attemp..when will be the next delivery           07:24 PM, 14th May                   mayar                   Our team will contact you in 1-2 days  on your email           07:24 PM, 14th May                     hashmath unnisa                    Ok           07:24 PM, 14th May                   mayar                   Is there anything else i can help you with?            07:24 PM, 14th May                     hashmath unnisa                    Thank you           07:24 PM, 14th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:24 PM, 14th May                     hashmath unnisa                    No thank you           07:24 PM, 14th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2579642