Subject: Ticket Assigned - Conversation with hadeel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 14 May 2021 15:16:21 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hadeel hadeel                    Bot:  Hi again! Bot:  Please enter your name Customer:  hadeel Bot:  Hi Hadeel ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  /startOver Bot:  Please choose your location Customer:  /startOver Bot:  Please choose your location Customer:  /startOver Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  /startOver Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hadeel ,what do you need help with? Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  3 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hadeel ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your number Customer:  /startOver            07:07 PM, 14th May                     hadeel                    Ok           07:08 PM, 14th May                   mayar                   Hi Hadeel ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:10 PM, 14th May                   mayar                   Kindly send your order number           07:10 PM, 14th May                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           07:12 PM, 14th May                   mayar                   Hi Hadeel, I have not received a response from you still, please confirm if we are still connected?           07:13 PM, 14th May                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:16 PM, 14th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2579629