Subject: Ticket Assigned - Conversation with rony
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 14 May 2021 15:06:32 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rony rony                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rony ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9660847339 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:54 PM, 14th May                     rony                    Ok           06:55 PM, 14th May                   mayar                   Hi Rony ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:55 PM, 14th May                     rony                    Regarding the previos inquriy           06:55 PM, 14th May                     rony                    The item is still seen in the application as in stock           06:55 PM, 14th May                     rony                    Could you please recheck that           06:55 PM, 14th May                   mayar                   Could you please allow me 2 minutes to check your order details?           06:57 PM, 14th May                     rony                    Yes           06:59 PM, 14th May                   mayar                   We always do quality check on our product to check if the product is in perfect condition to provide it to customer. This particular product is not in salable condition and that is why it shows out of stock while checking out. ​ Please accept our apology as ​you were not able to purchase this item ​even when you received a notification that this item is in stock. ​ We have forwarded this issue to our team and we will resolve this issue.           07:03 PM, 14th May                   mayar                   Is there anything else i can help you with?            07:03 PM, 14th May                     rony                    Ok kindly update me regarding this, let me know if i can get the item maybe few days later           07:04 PM, 14th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:05 PM, 14th May                   mayar                   You can enter an email address on the product page in the "My Notification" field, in order to be notified of the product's availability in stock.           07:06 PM, 14th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.           07:06 PM, 14th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2579613