Subject: Ticket Assigned - Conversation with hashmath unnisa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 14 May 2021 15:03:29 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hashmath unnisa hashmath unnisa                    Bot:  Hi again! Bot:  Please enter your name Customer:  hashmath unnisa Bot:  Hi Hashmath Unnisa ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9660207054 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:52 PM, 14th May                   mayar                   Hi Hashmath ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:53 PM, 14th May                     hashmath unnisa                    Hi           06:53 PM, 14th May                     hashmath unnisa                    Regarding my order           06:53 PM, 14th May                     hashmath unnisa                    When will it be delivered           06:53 PM, 14th May                   mayar                   Could you please allow me 2 minutes to check your order details?           06:55 PM, 14th May                     hashmath unnisa                    Sure           06:55 PM, 14th May                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971564939379)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           06:56 PM, 14th May                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           06:58 PM, 14th May                   mayar                   Hi Hashmath, I have not received a response from you still, please confirm if we are still connected?           07:01 PM, 14th May                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:03 PM, 14th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2579606