Subject: Ticket Assigned - Conversation with rony
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 14 May 2021 14:53:34 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rony rony                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rony Bot:  Hi Rony ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9660847339 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0554303314            06:45 PM, 14th May                     rony                    Ok           06:45 PM, 14th May                   mayar                   Hi Rony ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:46 PM, 14th May                     rony                    Hi           06:46 PM, 14th May                     rony                    Regarding my previos           06:46 PM, 14th May                     rony                    One of the item is cancelled           06:47 PM, 14th May                     rony                    Can I know           06:47 PM, 14th May                     rony                    Why           06:47 PM, 14th May                   mayar                   Could you please allow me 2 minutes to check your order details?           06:48 PM, 14th May                     rony                    Yes           06:48 PM, 14th May                   mayar                   The 162384108 - - Embroidered Polo T-shirt with Short Sleeves in your order ID 9660847339 went out of stock, so we've partially shipped your order and the amount of AED17.00 will be refunded back to your debit or Credit Card in 7-14 working days.  We apologize for the inconvenience caused and thank you for your patience.           06:51 PM, 14th May                   mayar                   Is there anything else i can help you with?            06:52 PM, 14th May                     rony                    Ok thank you           06:53 PM, 14th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:53 PM, 14th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2579584