Subject: Ticket Assigned - Conversation with yasmine
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 14 May 2021 14:05:19 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with yasmine yasmine                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  yasmine hamdan Bot:  Hi Yasmine Hamdan ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096597820837 Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Yasmine ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you. Customer:  I’m still waiting?!!!!! Agent:  Kindly send your order number Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Hi Yasmine, I have not received a response from you still, please confirm if we are still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  I’ve ordered few days ago and I chose to pick the order up from the store Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Item return Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Order Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Order status Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  yasmine Bot:  Hi Yasmine ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  I’ve ordered online few days ago a sticker game , I received my order from salmiya branch. It was sealed so after I opened it I discovered that this sticker game was exchanged to a ball. Without any acknowledgment from me. Agent:  Hi Yasmine, Thank you for contacting us. How may I help you? Customer:  Hello sir Customer:  I’ve ordered online few days ago a sticker game , I received my order from salmiya branch. It was sealed so after I opened it I discovered that this sticker game was exchanged to a ball. Without any acknowledgment from me. Customer:  I’ve requested a return as this is not what I’ve ordered , I didn’t get a respond so far Customer:  Hello? Agent:  Could you please share your order number so that I can assist you further? Customer:  IMAGE Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  Ok Agent:  Do you want me to create a return request for wrong item delivered to you? Customer:  Yes Customer:  I don’t want the wrong item Customer:  I’ve created a return request Customer:  But no respond so far Agent:  Please stay on hold Customer:  Ok Agent:  with respect to the order No 8256403444 the return request is already created. Customer:  Yes I informed you that I created it but without a respond so far Agent:  It's clear late collection from our side, and we apologize for that Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Customer:  So what will happen with the return request ? I shall receive what I’ve ordered or I will have a refund if it’s not available? Agent:  You will be refunded right after collecting the item from you Customer:  And please I need a phone number to contact the customer service that actually works and someone will answer, as I’ve been struggling every time I order Customer:  With no answer to the phone number which is mentioned in the contact numbers in the site Customer:  Neither mails Agent:  we are sorry for the inconvenience that occured to you Agent:  please hold on a minute i'll share the customer care number with you Agent:  Babyshope customer care number: 18-00-871 Agent:  Is there anything else I can help you with today? Customer:  No, thanks a lot for your help Customer:  Have a nice evening Agent:  You too sir Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Return items Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  yasmine Bot:  Hi Yasmine ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Yasmine, Thank you for contacting us. This's Mohamed . I will be happy to help you. Customer:  Hello Mohamed Customer:  I’ve ordered few weeks ago and I’ve received a wrong item instead of something else Customer:  That problem was solved and I got my refund few days ago Customer:  Now found out that the glitter cup which I’ve ordered , the straw is broken Customer:  IMAGE Customer:  This is the order number Agent:  please share with us pics for the item that you received . Customer:  Hold on please Customer:  I’m facing a problem in downloading the photo don’t know why Customer:  I will try closing the app and re open it Agent:  you can contact us again. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  yasmine Bot:  Hi Yasmine ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:54 PM, 14th May                   mayar                   Hi  Yasmine ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:56 PM, 14th May                   mayar                   Kindly send me your order number           05:57 PM, 14th May                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           06:01 PM, 14th May                   mayar                   Hi Yasmine, I have not received a response from you still, please confirm if we are still connected?           06:03 PM, 14th May                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:05 PM, 14th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2579496