Subject: Ticket Assigned - Conversation with john
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 14 May 2021 12:42:50 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with john john                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  john Bot:  Hi John ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  581864200            04:36 PM, 14th May                   mayar                   Hi John ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:37 PM, 14th May                     john                    Hi           04:37 PM, 14th May                   mayar                   Kindly send your order number           04:37 PM, 14th May                     john                    I bought 3 items last May 11 in DCC centre point           04:37 PM, 14th May                     john                    It is not order no. Actually           04:37 PM, 14th May                     john                    I went to your store and bought some items           04:38 PM, 14th May                     john                    In your store, it says “Buy 2 get 1 on all items”           04:38 PM, 14th May                     john                    Can you help me with this           04:39 PM, 14th May                   mayar                   Kindly go to the store an tell them about the offer and they will give you the refund           04:39 PM, 14th May                   mayar                   Is there anything else i can help you with?            04:40 PM, 14th May                     john                             04:40 PM, 14th May                     john                    Ahh ok.           04:40 PM, 14th May                     john                    Should i bring the items           04:40 PM, 14th May                     john                    Or i’ll just bring the receipt and the payment receipt           04:41 PM, 14th May                     john                    I mean Tax Invoice and Payment receipt           04:41 PM, 14th May                   mayar                   Only the receipt           04:41 PM, 14th May                     john                    Ok thank you           04:41 PM, 14th May                     john                    Thank you Mayar. Have a great day!           04:42 PM, 14th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:42 PM, 14th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2579275