Subject: Ticket Assigned - Conversation with hamza
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 14 May 2021 12:18:29 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hamza hamza                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hamza Bot:  Hi Hamza ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0534526445            04:09 PM, 14th May                   mayar                   Hi Hamza,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:09 PM, 14th May                     hamza                    hi           04:10 PM, 14th May                   mayar                   Kindly send your order number           04:11 PM, 14th May                     hamza                    can you please check into my order, when my refund will be done           04:11 PM, 14th May                     hamza                    6297047488           04:11 PM, 14th May                   mayar                   Could you please allow me 2 minutes to check your order details?           04:12 PM, 14th May                     hamza                    ok, waiting for your kind response           04:13 PM, 14th May                   mayar                   We apologize for the inconvenience that has happened.  Regarding the order:6297047488* Please note that the refund has been processed successfully from our side for the amount (SAR56.00), however due to some concerns with the payment vendor, the refund has been rejected.   Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.  Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.            04:16 PM, 14th May                   mayar                   Is there anything else i can help you with?            04:16 PM, 14th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:18 PM, 14th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2579197