Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 14 May 2021 12:10:47 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi                    Customer:  U too Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:59 PM, 14th May                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:00 PM, 14th May                     hi                    Hi this regarding my refund can u please check           04:00 PM, 14th May                   mayar                   Kindly send your order number           04:00 PM, 14th May                     hi                    9646803094           04:01 PM, 14th May                   mayar                   We would like to inform you that we have processed the refund of amount (103 ) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           04:02 PM, 14th May                   mayar                   Is there anything else i can help you with?            04:02 PM, 14th May                     hi                    There should be 2 items           04:02 PM, 14th May                     hi                    103+35           04:03 PM, 14th May                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           04:03 PM, 14th May                   mayar                   Is there anything else i can help you with?            04:03 PM, 14th May                     hi                    How much is the total?           04:04 PM, 14th May                   mayar                   138           04:07 PM, 14th May                   mayar                   Our team will contact you in 1-2 days           04:07 PM, 14th May                   mayar                   Is there anything else i can help you with?           04:07 PM, 14th May                     hi                    Yes           04:08 PM, 14th May                     hi                    I need to know when i wil get the refund?           04:08 PM, 14th May                     hi                    Cz im waiting to place my new order           04:08 PM, 14th May                   mayar                   Our team will contact you in 1-2 days on your email           04:08 PM, 14th May                   mayar                   Is there anything else i can help you with?           04:09 PM, 14th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:10 PM, 14th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2579181