Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 14 May 2021 12:08:25 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation sajith                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sajith Bot:  Hi Sajith ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0553105134            03:58 PM, 14th May                   mayar                   Hi Sajith,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:59 PM, 14th May                   mayar                   Kindly send your order number           04:00 PM, 14th May                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           04:02 PM, 14th May                     sajith                    hi           04:03 PM, 14th May                     sajith                    hello           04:03 PM, 14th May                   mayar                   Kindly send your order number           04:04 PM, 14th May                     sajith                    We’ve cancelled your return for order # 9659044494 , Juniors Striped Short Sleeves ... +2item(s) as requested by you. Please reach out to us for anything further.           04:04 PM, 14th May                     sajith                    there is another order also           04:04 PM, 14th May                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           04:05 PM, 14th May                     sajith                    9659150650           04:05 PM, 14th May                   mayar                   Could you please allow me 2 minutes to check your order details?           04:05 PM, 14th May                     sajith                    this order was also we returned however we received the same msg for that aswell           04:05 PM, 14th May                     sajith                    sure           04:05 PM, 14th May                   mayar                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           04:05 PM, 14th May                   mayar                   Our team will contact you in 1-2 days           04:06 PM, 14th May                   mayar                   Is there anything else i can help you with?            04:06 PM, 14th May                     sajith                    ok           04:06 PM, 14th May                     sajith                    but why i got that mag return request is cancelled even the items were alrdy collected by aramex           04:07 PM, 14th May                   mayar                   We sincerely apologize for any inconvenience caused,           04:07 PM, 14th May                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           04:07 PM, 14th May                     sajith                    ok           04:07 PM, 14th May                   mayar                   Is there anything else i can help you with?           04:07 PM, 14th May                     sajith                    nothing           04:08 PM, 14th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:08 PM, 14th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2579178