Subject: New Reply Received - Order # 9660084902
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 14 May 2021 12:01:16 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  Order # 9660084902  Ticket comment <div>Dear Sirs,</div>
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<div>Good day!</div>
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<div>I would like to ask if where is the mattress is it inside the box? I think no. I will attached the photo of the package.</div>
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<div>Please note that i visited babyshop in Al Wahda and they told me the free Mattress is not inside the box. <span style="-webkit-text-size-adjust: auto">It is separate.</span>
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<div>I will not raised this complain if i receive the mattress.</div>
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<div>And please understand that in my order the description is showing that it has free mattress but in the delivery i did not receive any mattress only the travel cot inside the box.</div>
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<div>Please clarify.</div>
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<div>Thank you.<img class="ymail-preserve-class inline-image-guid-C19DF35F-97EA-4101-90F1-CBA238C41FBD rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyMDM4NDA3MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.dnwkN8Gt8Ppxq300sewOQC54hEpbzF0Ajmusi5texDk" alt="Inline image" style="width: 100%"><div><br></div>
<span id="yahoo-rte-cursor-span"></span><img class="ymail-preserve-class inline-image-guid-44B3C15D-CD02-44EC-ACE9-E9201FE59C2C rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyMDM4NDA3NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.mwn-xz-LwxtHQf1QNqVNDUDxfbTgthWU06LxtbxwvMU" alt="Inline image" style="width: 100%"><div><br></div>
<img class="ymail-preserve-class inline-image-guid-D0C1D261-028E-4337-9330-73F0C49ADE3F rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyMDM4NDA4MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.301VERLiWm4CA1zXSRjLVKspj4jQBdaEyxpmnIv_NUc" alt="Inline image" style="width: 100%"><div><br></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Friday, May 14, 2021, 3:38 PM, Babyshop &lt;[email-masked]&gt; wrote:</div>
<blockquote class="iosymail">
<div id="yiv3119842920"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">
<div>​Hi Jonathan,<br><br>
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<div>We apologize for the inconvenience caused.</div>
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<div dir="ltr">After checking your order, we found out that your order has been delivered completely, including (Free mattress).</div>
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<div>If you still believe that the item is missing please contact us again.</div>
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<div>Please feel free to contact us if you have any further questions.</div>
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<div>Your friends</div>
<div dir="ltr">Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2574447