Subject: Ticket Assigned - Conversation with khulood
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 May 2021 16:12:30 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with khulood khulood                    Bot:  Hi again! Bot:  Please enter your name Customer:  khulood Bot:  Hi Khulood ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9658635769 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:00 PM, 12th May                   mayar                   Hi Khulood ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:00 PM, 12th May                     khulood                    Thanks, may I know when my order will be delivered? It’s been over a week now.           08:02 PM, 12th May                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971529911711  ) ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           08:03 PM, 12th May                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           08:04 PM, 12th May                     khulood                    Yes           08:04 PM, 12th May                     khulood                    I’d like to know when my order 9658635769 will be delivered since it’s been over a week now           08:06 PM, 12th May                   mayar                   Kindly send us your address and contact number to confirm it with the shipping company           08:06 PM, 12th May                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           08:08 PM, 12th May                   mayar                   Hi Khulood, I have not received a response from you still, please confirm if we are still connected?           08:10 PM, 12th May                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:12 PM, 12th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2575096