Subject: Ticket Assigned - Conversation with gulnar ara
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 May 2021 15:54:20 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with gulnar ara gulnar ara                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  gulnar ara Bot:  Hi Gulnar Ara ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0544949247            07:31 PM, 12th May                   mayar                   Hi Gulnar,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:33 PM, 12th May                   mayar                   Kindly send your order number           07:33 PM, 12th May                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           07:33 PM, 12th May                     gulnar ara                    Yes           07:34 PM, 12th May                   mayar                   Kindly send your order number           07:35 PM, 12th May                     gulnar ara                    I dont have it           07:35 PM, 12th May                     gulnar ara                    6306750115           07:35 PM, 12th May                     gulnar ara                    Is this it           07:35 PM, 12th May                     gulnar ara                    Are you there           07:36 PM, 12th May                   mayar                   yes, it is           07:36 PM, 12th May                   mayar                   Could you please allow me 2 minutes to check your order details?           07:36 PM, 12th May                     gulnar ara                    Yes sure           07:36 PM, 12th May                     gulnar ara                    Are you still there           07:39 PM, 12th May                   mayar                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           07:40 PM, 12th May                   mayar                   Is there anything else i can help you with?            07:40 PM, 12th May                     gulnar ara                    The delivery guy came but could not collect 2 items           07:40 PM, 12th May                     gulnar ara                    As i could not click on the app to return them           07:40 PM, 12th May                     gulnar ara                    They are two joggers the same           07:41 PM, 12th May                     gulnar ara                    Hello           07:42 PM, 12th May                     gulnar ara                    Are you still there           07:44 PM, 12th May                   mayar                   Do you want me to create a return request for you           07:45 PM, 12th May                     gulnar ara                    Yes please           07:45 PM, 12th May                     gulnar ara                    He took the other things but not these items above           07:45 PM, 12th May                     gulnar ara                    Dedicated joggers x 2           07:46 PM, 12th May                   mayar                   Could you please allow me 2 minutes to check your order details?           07:48 PM, 12th May                     gulnar ara                    Can you please be a bit quicker           07:49 PM, 12th May                   mayar                   A return request has been created           07:52 PM, 12th May                     gulnar ara                    Ok thank you           07:52 PM, 12th May                     gulnar ara                    Eid Mubarak           07:52 PM, 12th May                   mayar                   our team will contact you in 3-5 days to collect it           07:52 PM, 12th May                   mayar                   Is there anything else i can help you with?            07:52 PM, 12th May                     gulnar ara                    No thats all thanks           07:53 PM, 12th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:54 PM, 12th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2575037