Subject: Ticket Assigned - Conversation with rabia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 May 2021 15:46:36 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rabia rabia                    Bot:  Hi again! Bot:  Please enter your name Customer:  rabia Bot:  Hi Rabia ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:30 PM, 12th May                     rabia                    Sure           07:30 PM, 12th May                   mayar                   Hi Rabia ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:32 PM, 12th May                     rabia                    Hi good evening           07:33 PM, 12th May                     rabia                    Thanks for your time           07:33 PM, 12th May                     rabia                    I just have some few queries can u help me with that ?           07:33 PM, 12th May                   mayar                   Yes , sure           07:34 PM, 12th May                   mayar                   How may i help ?           07:34 PM, 12th May                     rabia                    I have an order I want to change the size of the jeans I ordered is it possible ?           07:34 PM, 12th May                     rabia                    My order is still at the collection point I didn't collect it still           07:35 PM, 12th May                   mayar                   For sorry it can not be changed           07:35 PM, 12th May                   mayar                   You can collect it then return the wrong item           07:36 PM, 12th May                     rabia                    Okkk thank you           07:36 PM, 12th May                     rabia                    And can I change the collection point ?           07:36 PM, 12th May                   mayar                   For sorry it can not be changed           07:38 PM, 12th May                     rabia                    Okk thankyou           07:39 PM, 12th May                   mayar                   Is there anything else i can help you with?            07:42 PM, 12th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:46 PM, 12th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2575014