Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 May 2021 15:13:21 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation robel amin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  robel amin Bot:  Hi Robel Amin ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  74 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  7460573884 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +973399711            07:01 PM, 12th May                   mayar                   Hi Robel  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:02 PM, 12th May                     robel amin                    Good afternoon, for the eid centerpoint will be colse?           07:02 PM, 12th May                   mayar                   Could you please allow me 2 minutes to check?           07:06 PM, 12th May                     robel amin                    Ok           07:06 PM, 12th May                   mayar                   We will contact our team to check with tem           07:10 PM, 12th May                   mayar                   them           07:10 PM, 12th May                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           07:10 PM, 12th May                   mayar                   Is there anything else i can help you with?            07:11 PM, 12th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:13 PM, 12th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2574924