Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 May 2021 14:51:22 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation asma ishaq                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  asma ishaq Bot:  Hi Asma Ishaq ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4560147634 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  /startOver            06:39 PM, 12th May                   mayar                   Hi Asma ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:39 PM, 12th May                     asma ishaq                    Ok           06:39 PM, 12th May                     asma ishaq                    Hi! We ordered some clothes for Eid day before yesterday but it still didn't come... We are still waiting and we are hoping they will come before eid           06:41 PM, 12th May                     asma ishaq                    Because they were our eid shopping           06:41 PM, 12th May                     asma ishaq                    So if possible please try to send them today           06:42 PM, 12th May                     asma ishaq                    Because they are our eid dresses and tomorrow is eid           06:43 PM, 12th May                   mayar                   It takes 2-3 days to be delivered           06:47 PM, 12th May                   mayar                   We will contact our team to deliver it asap           06:48 PM, 12th May                   mayar                   Is there anything else i can help you with?            06:48 PM, 12th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:51 PM, 12th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2574850