Subject: Ticket Assigned - Conversation with priya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 May 2021 14:42:27 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with priya priya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  priya Bot:  Hi Priya ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0544173443            06:14 PM, 12th May                     priya                    What is the store timings in mirdif from tmrw?           06:14 PM, 12th May                   mayar                   Hi Priya,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:17 PM, 12th May                     priya                    Hi           06:20 PM, 12th May                     priya                    Pls let me know timings in mirdif store           06:20 PM, 12th May                   mayar                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           06:25 PM, 12th May                   mayar                   Is there anything else i can help you with?            06:25 PM, 12th May                     priya                    Hello?           06:26 PM, 12th May                   mayar                   Is there anything else i can help you with?           06:27 PM, 12th May                     priya                    I asked for store timing           06:27 PM, 12th May                     priya                    Still no response for my question           06:28 PM, 12th May                     priya                    Hello?           06:28 PM, 12th May                     priya                    Are u even reading my msg?           06:28 PM, 12th May                     priya                    ?           06:30 PM, 12th May                   mayar                   We will contact our team to know if the store will be open on eid days and we will contact you again           06:35 PM, 12th May                   mayar                   Is there anything else i ca/*n help you with?           06:39 PM, 12th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:42 PM, 12th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2574813