Subject: Ticket Assigned - Conversation with izhar khan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 May 2021 14:08:22 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with izhar khan izhar khan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  izhar khan Bot:  Hi Izhar Khan ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0559556164            05:59 PM, 12th May                   mayar                   Hi Izhar Khan,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:00 PM, 12th May                     izhar khan                    Hello mayar           06:00 PM, 12th May                     izhar khan                    Can you please check when I will get my refund           06:00 PM, 12th May                     izhar khan                             06:00 PM, 12th May                     izhar khan                    Hi you there ?           06:02 PM, 12th May                   mayar                   Could you please allow me 2 minutes to check your order details?           06:03 PM, 12th May                     izhar khan                    Ok noted           06:03 PM, 12th May                   mayar                   We apologize for the inconvenience that has happened.  Regarding the order: 6297775809 Please note that the refund has been processed successfully from our side for the amount (SAR119.00), however due to some concerns with the payment vendor, the refund has been rejected.  Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.  Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.           06:04 PM, 12th May                   mayar                   Is there anything else i can help you with?            06:05 PM, 12th May                   mayar                   كان من دواعي سروري مساعدتكم.            06:08 PM, 12th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:08 PM, 12th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2574674